Thursday, 28 February 2013

Small Business Act is a Reality in 2013

Small businesses to act as one

A report on the importance of stakeholders' collaboration in nurturing the Small Business Act for The Bahamas
Published:
Date:
Updated:
Author:
The Bahamas Investor Magazine
June 22, 2010
January 12, 2011
Mark A Turnquest
1.0 Introduction

Small and medium-sized enterprises (SMEs) in The Bahamas will soon be able to compete globally, as public and private executives are presently crafting the Small Business Act (SBA) of The Bahamas. The SBA is forecasted to be legislated during 2011. It will stimulate economic growth and mitigate the negative impact of future recessions on the Bahamian economy.

2.0 The mission of the SBA

The SBA, from a domestic perspective, will provide the foundation on which to improve the economic conditions of The Bahamas. From an international perspective, it will attract foreign investors who want to partner with local entrepreneurs in fields such as e-commerce, manufacturing, agriculture, and information technology. These industries are tremendously underserved and underdeveloped. These types of investments would diversify the Bahamian economy, which relies heavily on tourism and financial services. The SBA will revitalize the entrepreneurial spirit in all islands of The Bahamas and will outline policies and initiatives that would assist in the development of SMEs–a major driving force of the economy.
The SBA will increase the national economic value of SMEs in The Bahamas. In addition, its purpose is to synchronize and unify the efforts of the government, financial lending institutions, non-governmental organizations (NGOs), SMEs and other stakeholders as it relates to small business development in The Bahamas. Most importantly, the SBA will identify how local and international investors and entrepreneurs can qualify for incentive and stimulus programmes when it comes to financing and developing innovative products and services.

3.0 The importance of the SBA

The major reason why there is not an explicit master plan for SME development in The Bahamas is because of the absence of an SBA to drive national strategies.
There are six important reasons why the SBA must be crafted:
1) The SBA will encourage Bahamians to become entrepreneurs because it will outline incentives/concessions that will be rewarded for:
The development of new innovative products /services;
The hiring of a specific number of Bahamians;
Increasing government revenues due to a significant amount of payment made for National Insurance, customs duties, property taxes, license fees, etc.
2) The SBA will increase foreign direct investments, because international investors, who are entrepreneurial, will partner with local Bahamians to develop innovative products and services in underserved and undeveloped industries.
3) The SBA will keep many existing businesses open during a recession, because it will provide incentives/ concessions to businesses that employ a moderate amount of staff, are up to date with National Insurance payments and customs duties, and contribute to making The Bahamas more competitive globally.
4) The SBA will encourage Family Island development by providing incentives/concessions to Bahamians who want to open small businesses on a Family Island that will increase the employment rate, improve the infrastructure of the island, encourage Bahamians to reside there permanently, and entice more domestic and foreign tourists to visit.
5) The SBA will increase the gross domestic product (GDP) of The Bahamas, because it will eventually reduce the importation of foreign products and services, increase compensation to employees, increase business profits, increase government income and increase interest payments to Bahamians.
6) The SBA will reduce the national debt, because it will decrease government spending, particularly on hiring civil servants, and increase government licenses, fees and taxes, as more businesses will be operating in The Bahamas.

4.0 The impact of the SBA on stakeholders

The SBA should impact the decision making process of the following organizations: government, SMEs (new entrepreneurs, existing business owners), financial lending institutions, NGOs, professional/trade associations in the following manner:

Government:
Incentive programmes will be developed to encourage the creation of innovative products or services that will improve economic development;
Business recovery programmes will not focus on unemployment hand-outs, but will assist businesses owners in maintaining current employment levels;
The Bahamas Development Bank, the Bahamas Agriculture and Industrial Corp and the Bahamas Entrepreneurial Venture Fund would harmonize policies and procedures to become more effective and efficient when catering to SMEs.

SMEs (new entrepreneurs):
New entrepreneurs that create innovative products or services will have easy access to financial funding and business support services.

SMEs (existing businesses):
SMEs that operate in a socially responsible manner (are up-to date in NIB and custom duty payments etc) will find it less arduous to access financial funding and stimulus packages during economic downturns.

Financial lending institutions:
Commercial banks, credit unions, and government financial funding programmes would focus on providing adequate capital to variable SMEs in
introductory, growth and maturity stages of the business life cycle.
There will be a collaborative effort by all financial lending institutions to develop various funding packages that address all financial requirements of viable SMEs.

NGOs (trade associations/other):
The Bahamas Chamber of Commerce, the Inter-American Development Bank, The College of The Bahamas (and other colleges), the International Labour Organization, the Inter-American Institute For Cooperation on Agriculture and The Bahamas Business Association would collaborate efforts to develop SMEs and possibly set up an advisory and regulatory board to oversee the enforcement of the SBA.

Professional associations:
Business, accounting, medical, technical, fishing, agriculture associations, among others, would lobby for industries specific programmes/concessions/ incentives that would increase competitive capabilities to offset any negative impact of the European Partnership Agreement (EPA).

5.0 The basic structure of the SBA

The basic structure of the SBA will have five major components:

1) A clear definition of an SME
The national definition of an SME will be based on the combination of the following: industry, annual sales, employment level and ownership (capital structure).
This definition may or may not separate the wording of “small businesses” and “medium-sized businesses.”
Stakeholders that cater to SMEs will be requested to honor this definition.

2) Incentives, concessions and stimulus programmes
The present Incentive/Concession Legislation will be encompassed in the SBA.
The SBA will outline new incentives and concessions that would be received by SMEs for developing innovative products and services that contribute to the country’s economic development.
The SBA will introduce stimulus programmes that will be available to selective SMEs to mitigate the negative impact of future recessions.
These SMEs must be “socially responsible,” maintain a specific employment level and show signs of vitality.
The SBA will explicitly indicate which SMEs are eligible for incentives, concessions and stimulus packages.

3) National SME financial funding scheme
Government lending agencies, commercial banks, credit unions and other financial lending institutions will collaborate and pool together resources to develop a National SME Financial Lending Scheme (NFS).
The NFS will make it easy to access capital for various stages of an SME’s life cycle (introductory, growth, restructuring, recovery, etc).
The NFS will have clear policies, and loan packages will be categorized into specific programmes based on financial requirements (needs).
The NFS will be properly overseen by the SBA Regulatory and Advisory Board.

4) Business support programmes (BSPs)
BSPs will be available to all SMEs. SMEs will have access to accountants, lawyers, business, marketing, human resources and financial consultants who sign up and are approved by the SBA Regulatory and Advisory Board to offer their services at affordable rates.
BSPs will consist of training, coaching and consulting initiatives. Mentors/consultants will be assigned to SMEs on a need-by-need or contractual bases.
BSPs and financial funding via the NFS will be linked together, so that SMEs will have a greater chance to operate viable businesses.

5) SBA Regulatory and Advisory Board
The SBA will identify the roles and responsibilities of a Regulatory and Advisory Board that would oversee the enforcement of the SBA.
Public and private sector executives will be selected to this Board. Members of this Board will be mandated not to make decisions based on political, gender or cultural motives.
This Board will have the authority to make recommendations to modify particulars of the SBA based on economic conditions or the request of stakeholders.

6.0 Conclusion

The major benefit of the SBA will be that, through its aggressive financial and overall SME support policies, the Bahamian economy would become diversified and hence be more protected against future recessions.
The views expressed in this report are those of the contributor and not necessarily those of The Bahamas Investor.

Bio:
Mark A Turnquest
Mark Turnquest is a Caribbean management and marketing consultant. He is also an author, corporate trainer and small business consultant. Turnquest is the president of Outreach Sales & Marketing Management Ltd, executive director of The Small Business Resource Centre and an associate partner of CTS Training & Consulting Institute. He is a member of the Board of Directors of the Bahamas Agriculture and Industrial Corp.
Mark A. Turnquest
Mark A. Turnquest & Associate Companies
Business Trainer / Consultant
Caribbean Management & Marketing Consultant
326-6748 / 427-3640
Email:
markaturnquest@gmail.com
Web Site: http://www.markturnquestconsulting.com

Sunday, 24 February 2013

FAMILY ISLAND BUSINESSES NEED 80,000 NASSAUVIANS

By NATARIO McKENZIE

Tribune Business 
Reporter
 
 
A leading small business consultant yesterday called for more incentives to foster Family Island development, telling Tribune Business that New Providence had “maxed out” and a population shift off at least 80,000 was needed.
 
Mark A Turnquest, of Mark A. Turnquest & Company, said Family Island development was key to this nation’s economic progress.
 
“The Family Islands are the key to the progress of the entire Bahamas because Nassau is maxed out,” he said.
 
“Clearly we are in that position now based on this existing model that Nassau is the hub for the whole Bahamas. We really need to look at all the Family Islands and try to get people to move back to the islands and start businesses there.
 
“We can’t go on and not take major consideration of the economic impact of each island, and determine, based on its heritage, culture and economic capacity, development strategies for each island individually, so we can move businesses to those islands.”
 
Ensuring that the necessary infrastructure is in place is key to a healthy business environment, Mr Turnquest added.
 
“We have to make sure that infrastructure is in place. The roads are one of the most important things that need to be addressed,” Mr Turnquest said.
 
“The businesses of the Family Islands can prosper once you are serious in diversifying the economy by addressing the needs of the Family Island business people, and bring more economic value by providing more funding and concessions for individuals who want to start businesses in the islands.
 
“I feel we need to move at least 80,000 people out of Nassau, and once those people move to the Family Islands in the next three to five years it would reduce the burden on this island.”

Friday, 21 December 2012

Only SMEs Can Save Our Nation From Financial Collapse in 2013


 

December 18, 2012

By Mark A. Turnquest

 

 TOP DOWN ECONOMIC STRATEGIES ARE THE PAST

 

National policies makers have focused on top down economic strategies to improve Tourism, Financial Services and Construction Industries for almost 40 years. However, after all is said and done, The Bahamas as of December 2012 is in economic distress because of the following:

·         Sovereign rating  was down-graded from BBB1 to BBB (Standard and Poor’s) and from          A3 to Baa1 (Moody’s)

 

·         Almost 5 Billion national debt, grown from 31.7%  of GDP in 2007 to 53% of GDP in 2012

·         550 million plus deficit (expected to grow to 671 million (2013/14)

·         15% Unemployment rate (could elevate up to 20% in 2013)

·         Low GDP (8 Billion) and low projected economic growth (2.5%)

·         A social welfare society (an enormous increase in social safety net transfers)

·         A stagnated Tourism, Financial Services and Construction Industries

·         An unmotivated and demoralized small business sector

The former government had mismanaged the economy with a double edged sword in 2007-2012 and made the recent recession worse. The former Minister of State of Finance and his colleagues formulated failed top down economic strategies in recent years, namely:     the costly dredging of the Nassau Harbour, unsuccessful air travel rebates, unwarranted tax increase in the vulnerable automobile industry and terminating concessions in the manufacturing industry. In addition, the former Minister of Works spearheaded the catastrophic road works project. As a result, the small and medium sized enterprises (SMEs) were neglected and hundreds closed. The ultimate destruction was that SMEs contribution to GDP declined from 5 % (2007) to 2% (2012).

Top down strategies, which focus on improving the tourism, financial services and construction industries, did not significantly increase GDP (8 Billion) to cover national expenses and reduce the national debt / deficit. To cover recurrent expenses, reduce national deficit and debt our annually GDP needs to be in the vicinity of 12 Billion.

Along with tax (property, income, value added) reform and economic diversification, the only way our country is going to obtain an annual GDP of 12 Billion is to focus on bottom up economic strategies to improve the SME sector.

 

BOTTOM UP ECONOMIC STRATEGIES ARE THE FUTURE

 

THERE MUST BE A RISE OF THE SMALL BUSINESSMAN! National policies makers over the years casually indicated that small businesses are the pillars of our economy and that there must be a focus on economic diversification. However, as of May, 2012 there were not significant evidences that they were serious about trying to improve the small business sector and diversify the economy. However, the new government understands that bottom up economic strategies to improve the SME sector is the way to go in the future. This is evident because of the following:

·         The legislation of the Small Business Act in 2013

·         The creation of the Small Business Development Agency in 2013

·         Conducting a market research in order to improve the SME sector

·         Formulating a long overdue strategic plan for SME development

·         The fair road works compensation program

·         The renewal of concessions for manufacturers

·         Formulating new innovative agriculture strategies

·         A new strategic approach to develop SMEs in the Family Islands

·         Focus on reviving dormant industries and enhancing existing ones

·         Formulating clustering strategies for productive and creative markets

·         Formulating a creative national financial lending mechanism for SMEs

Only the serous attention to develop the SME sector can save our nation from financial collapse. Moody’s and Standard and Poor’s will improve our Sovereign rating in 2013 because the PLP government is conducting the necessary bottom up economic strategies to correct the failed top down economic strategies by the former FNM government.

To help develop our SME sector you can contact me at 326-6748 / 427-3640, email: markaturnquest@gmail.com, website: http://www.markturnquestconsulting.com

 

 

Wednesday, 21 November 2012

BAHAMAS SMALL BUSINESS ACT & AGENCY COMING IN 2013


NEIL HARTNELL INTERVIEWED MARK A. TURNQUEST

NOVEMBER 2012

#Tribune Business Editor

#Appointing an eight-member private sector committee to drive the Small and Medium-Sized Enterprise Development Bill forward has created “some light at the end of the tunnel”, a well-known consultant yesterday revealing that 75 per cent of his clients in the sector were “struggling”.

#Mark Turnquest, of Mark A. Turnquest & Company, said that while the Government’s decision to appoint himself and seven other persons to the committee offered hope, many small businesses and entrepreneurs had adopted a ‘we’ll believe it when we say it’ attitude.

#Acknowledging the continued weakness of many Bahamian-owned small and medium-sized (SME) enterprises, Mr Turnquest told Tribune Business he had been forced to cut the fees he charged for developing business plans by between 33-66 per cent.

#And, while growth and optimism were unlikely in the short-term, Mr Turnquest said the Bill promised to usher in a “better business climate” for Bahamian SMEs by September 2013.

#The legislation will create the Small and Medium-Sized Enterprise Development Agency (SMEDA) as a ‘one-stop shop’ to facilitate all the industry’s needs, and Mr Turnquest told this newspaper that it was being structured to resist the political fall-out from changes in government.

#Disclosing that the Government had appointed the committee, featuring six men and two women, two weeks ago, Mr Turnquest said they were currently focused on assessing small business needs and consulting with those in the sector.

#Pledging that the committee would consult with the various industry associations, plus small businesses in New Providence and the Family Islands, early next year, he told Tribune Business: “We can see the light at the end of the tunnel.

#“We can see that by next year the small business community will be in a far better position.... Right now, our country is not in a good position economically. A lot of times, people agree that small businesses are the driving force, but only recently are we making an effort to bring together the small business consultants in the field who can assist the Government.”

#Apart from being hit by the recession, many Nassau-based small businesses have also had to contend with the disruption caused by the New Providence Road Improvement Project.

#“I see a lot of businesses not open and people losing interest,” Mr Turnquest said. “I spoke to a lot of my customers about the Small and Medium-Seized Enterprise Development Act, but a lot of them are not in a position to recover because the financing mechanisms are not available right now.

#“Lending institutions need to focus on new, high risk enterprises. That is one of the challenges right now. A lot of organisations have indicated they are going to lend money, but they are not practising what they preach.”

#And he further told Tribune Business: “Of my clients, 75 per cent of them are struggling.

#“All of them have under 10 people employed. That’s my market. Unfortunately, a lot of them have not yet started rehiring. Many of my clients had to go back to work in their shops; they have to work directly in the management of their companies and be there. They have not benefited from any recovery.

#“Only 25 per cent of my clients have started hiring one or two people back again.”

#Mr Turnquest said the struggles of the past four-five years had taken their toll on small business psychology, sapping the entrepreneurial spirit of many in the sector.

#“I found out that their demeanour, enthusiastic behaviour, is not there,” he told Tribune Business of many clients.

#“Presently, I’m doing a lot of planning and innovative-type marketing to see how I can attract new business myself. I, as a planner, have to do extra work to get my business back to where it is to survive.

#“I went from a $750 fee for a business plan down to $500. New start-ups, I’m charging $250. My average price for a business plan is $250-=$500. No one has the means to pay more.”

#Describing 2012 as “another year of drought”, Mr Turnquest added: “One of my clients has a pre-owned, used car business, and their sales are 30-40 per cent less than last year. That indicates people can afford less.

#“Coming into the Christmas holidays, my clients are not optimistic at all. They don’t anticipate holiday sales will cover them for the major losses they’ve faced for the past year-and-a-half.

#“I tell them that the Small Business Act and SMEDA will be hear next year. They’re not enthusiastic about that. While I told them it’s going to create a better business climate, they’re saying they’ve been suffering for too long, government has failed them for too long. They want to see it happen to believe it.”

#Mr Turnquest said the committee would advise the Government on what was needed to create a “productive small business sector”, adding that the groundwork for the legislation and SMEDA’s structure was now taking place.

#“Small business owners can feel confident now that by September next year they will have some type of facility where they will receive training, marketing and operational support,” he added.

#SMEDA, Mr Turnquest said, would “identify the best funding mechanisms” for Bahamian small businesses, be that local or overseas sources.

#This would also reduce the burden on the Bahamas Development Bank, government-sponsored venture capital fund and the Bahamas Agricultural and Industrial Corporation (BAIC).

#The intention, Mr Turnquest said, was that all these agencies would have their own mandate, with SMEDA focused on small businesses.

#Adding that the private sector would “drive” SMEDA, he said of its control: “Eventually there will be less government and more private sector..... The legal framework will go beyond political changes every five years.”

#Pointing out that he would never have agreed to sit on the Government’s committee unless he was sure “something meaningful” would result, Mr Turnquest said: “We’ll make sure that when changes in government take place, they’ll never interfere with business growth and economic development in the Bahamas.”

 

SMES NEEDS INNOVATIVE FINANCIAL FUNDING


NEIL HARTNELL INTERVIEWED MARK A. TURNQUEST
 
SEPTEMBER 2012

#Tribune Business Editor

#A leading small business consultant told Tribune Business he has “lost at least 50 per cent” of his client base over the last three years, as he urged potential microlenders to focus on the technology, manufacturing and creative sectors.

#Mark Turnquest, principal of Mark A. Turnquest Consulting and a BAIC Board member, pointing to 16 business clients who wanted to expand but could not due to an inability to obtain financing, said no new Bahamian entrepreneurs or small businesses were replacing those who had been lost during the recession.

#Praising Progressive Consumer Services and Transfer Solutions Providers (Mango) for their renewed focus on the microfinance and lending market, Mr Turnquest said credit advanced to small businesses must be linked to job creation and cover more than just start-up costs.

#“I’m so happy, so grateful to Mango and Progressive for thinking about small people, because right now the banks are not willing to lend money,” Mr Turnquest told Tribune Business.

#“Right now, we need it, and once we have it you will see a lot of businesses popping up that have the potential to hire a lot of people.

#“I have lost at least 50 per cent of my client base over the last three years because they’ve gone out of business, and the new ones and entrepreneurs are very few and far between right now because they can’t get the money.

#“I can produce a great business plan for my clients, but if they can’t get the financing, it’s no go. If they do not get the money, I am useless. I can make them business ready, but because they don’t have the financing I have a very low rate of success with new entrepreneurs. That’s how the market is. The cupboard is bare when it comes to business financing.”

#With the recession, unemployment and a high level of non-performing loans making commercial banks especially cautious on business lending, Mr Turnquest said innovative entrepreneurs were having a particularly hard time.

#“I have a lot of customers who have innovative businesses, but the banks say they’re too risky because they are ‘out-of-the-box’ type ideas,” he added.

#“They can’t seek financing because their risk profile is higher than normal....

#“I have 16 businesses wanting to expand in creative segments such as food processing exporting. That’s a major multi-million dollar agricultural sector where everything is done under one roof.”

#Suggesting that the private and public sectors combined needed to create a net 700 new jobs every month for the next three years to get the unemployment numbers down to a respectable level, Mr Turnquest said micro and small business lending needed to be tied to the use of technology and alternative energy by the borrower, plus job creation.

#And he argued that the sums advanced by lenders needed to be at least $25,000-$30,000 to make a meaningful difference. If credit was limited, it would be “wasted” on start-up costs and “not be beneficial in the long-run”.

#“Spread the costs over a lot of people and give them a chance,” Mr Turnquest argued.

#“I would like them [Mango and Progressive] to focus on technology, manufacturing and the creative industries. They are seriously underserved in the marketplace, and they could provide a lot of jobs.

#“They [Progressive and Mango] have to be comprehensive and want to serve every high risk business.”

#Noting that the Bahamas had lost at least two percentage points in agriculture’s share of Bahamian GDP, which had fallen from 5 per cent to 3 per cent, Mr Turnquest urged his countrymen to invest in local businesses.

#“We need domestic investment most importantly - Bahamians need to invest in domestic businesses,” he told Tribune Business.

#“I’m going to sit down and talk with the Mango people to show what the position is in the market, and my client base. We also need the small business community to up their game in terms of transparency and accountability.”

 

RELAX LENDING REGULATORY CONTRAINTS FOR SMES


NEIL HARTNELL INTERVIEWED MARK A.TURNQUEST
MAY 2012
#Tribune Business Editor

#The Bahamian authorities have been urged to relax legal and regulatory constraints to provide small businesses with “vital” access to international capital, a leading consultant telling Tribune Business the sector was currently “in ruins”.

#Mark Turnquest, head of Mark A. Turnquest Consulting, called on both the Government and Central Bank of the Bahamas to ease National Investment Policy and exchange control regulations, respectively, so that Bahamian companies and entrepreneurs could partner with international investors and gain access to much-needed investment capital that would sustain their efforts.

#He also told Tribune Business there needed to be better collaboration and co-ordination between the various government agencies, such as the Bahamas Development Bank and Bahamas Entrepreneurial Venture Fund, that are involved in small business financing and assistance, describing the current situation as too fragmented and involving numerous ‘overlaps’.

#And, calling for better business services and support networks to underpin initiatives such as the former Ingraham administration’s Jump Start programme, Mr Turnquest said “motivating” risk-taking in the small business sector was critical to the Bahamas’ economic recovery.

#Arguing that a $4.356 billion national debt and expanding fiscal deficit made it virtually impossible for the Government to provide the required financing, Mr Turnquest said: “The Central Bank needs to relax how we source our funding, so foreign investors can invest in small local industries and partner with young Bahamians who have talent and want to expand.”

#Describing such a move as “so vital” to the expansion of Bahamian business ownership through a thriving small business sector, he added: “The international market is willing to invest in local manufacturing and innovative industries in the Bahamas, but due to constraints and too much red tape it’s difficult for the small businessman to access this funding.”

#While the Government’s National Investment Policy mandates that certain industries and economic sectors are reserved for 100 per cent Bahamian ownership only, Mr Turnquest said that joint ventures/financing from international investors could be structured so there was no change in equity ownership. Preference shares and other debt instruments, he added, were possibilities.

#Asked by Tribune Business as to whether any international ‘angel’ investors or venture capitalists would be interested in financing Bahamian small businesses and entrepreneurs, Mr Turnquest said an article he previously wrote in the Bahamas Investor magazine had generated numerous inquiries.

#“People were calling me as to what the climate is here for investment,” he recalled. “I got a lot of positive feedback, because it exposed the business community to the international marketplace.”

#Again calling for the creation of a $15-$20 million Small and Medium-Sized Enterprise Fund, which would draw its original capital from a combination of commercial banks and other sources, and be run by the private sector, Mr Turnquest said the former Ingraham administration had failed to “invest in business support services” to support its small business lending activities.

#“The most they had with Self Starters was six successful businesses out of 100,” he added. “The Jump Start programme had no business support agency, so it will not be long before those people find financial difficulty.

#“My recommendation was always to establish a collaboration between the Bahamas Entrepreneurial Venture Fund, BAIC, Bahamas Development Bank and Self-Starter programme to set up some kind of Small Business Development Agency that could pool resources and come up with one national vision for small business development,” Mr Turnquest told Tribune Business. “You could then set the base for those kinds of business.”

#The Ingraham administration left in place legislation largely along the lines of Mr Turnquest’s thinking, a Small and Medium-Sized Enterprises Development Bill, which had as its centrepiece a Small and Medium-Sized Business Development Agency (SMEDA). It remains to be seen what the new government does with this.

#As for the current condition of the Bahamian small business sector, Mr Turnquest estimated that prior to the New Providence Road Improvement Project going full force, the recession had been claiming five victims per month.

#Projecting that at least 200-300 companies had gone out of business since 2007, he added: “The roadworks itself took about 115 between Robinson Road, Market Street, Blue Hills and Prince Charles Drive. What the recession started, the roadworks finished.... The small business sector is presently in ruins.”

#But, calling on Bahamian small businesses and entrepreneurs to take responsibility for their own fates, Mr Turnquest told Tribune Business: “We cannot rely on the Government.

#“The only way we can try and develop this economy is to get the small businessman mentally motivated to want to take that risk. Everyone has to be more accountable and responsible, get their accounting records straight, develop a marketing strategy and a creative business mindset that thinks about exceptional goods and services. Customer service has to be at a high level.

#“Products must be innovative, and you have to manage your costs and expenses. You have to know everything you sell will not produce a profit. Monitor your expenses and put accounting controls in place. We need to be extra creative now for the economy to move on.”